Refund Policy

Last Updated: 17.10.25

We want you to be satisfied with your experience using Rare Social (“the Service”). This Refund Policy outlines the conditions under which refunds are issued for our software and subscription plans.

Contact Information

If you have any questions about this Policy, please contact us at:

New2 Media Ltd 86-90 Paul Street, London, EC2A 4NE support@raresocial.com

Free Trial

If applicable, we offer a free trial period so you can evaluate the Service before committing to a paid plan. Once the trial period ends and you are charged, refunds will only be issued under the conditions described below.

Monthly Subscriptions

Monthly subscriptions are non-refundable once payment has been processed.

You can cancel your subscription at any time, and you will retain access to the Service until the end of your current billing period.

No prorated refunds are provided for mid-cycle cancellations.

Annual Subscriptions

You may request a full refund within 14 days of your initial purchase or renewal if you are unsatisfied with the Service.

After 14 days, refunds will not be issued for the remainder of the subscription term.

You may cancel anytime to prevent future charges.

Exceptional Circumstances

Refunds may be granted outside these terms at our sole discretion in cases such as:

Duplicate charges

Accidental renewals (if reported within 7 days) Technical issues preventing access to the Service that our team cannot resolve

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

After the 14-day money-back guarantee period has expired

For any renewal payments or charges beyond the initial subscription period

For add-ons, additional features, or one-time purchases

If your account has been terminated due to violation of our Terms of Service

For periods during which you had access to and used the service

If you simply change your mind after the guarantee period

How to Request a Refund

To request a refund, contact our support team at with the following details:

Your account email Transaction ID or invoice number Reason for the refund request We aim to respond to all refund requests within 5–7 business days.

Changes to This Policy

We may update this Refund Policy periodically.

Refund Processing

Approved refunds will be processed within 7-10 business days

Refunds will be issued to the original payment method

Depending on your financial institution, it may take additional time for the refund to appear in your account